| Frequently Asked Questions |
When will I receive my order?
All orders are shipped within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing high volume of orders, shipment may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. Shipping charges for your order will be calculated and displayed at checkout.
My order was delivered damaged or broken, what should I do?
We apologize for any damaged products that may have occurred during transit. We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Wanderlust Fragrance Therapy within 7 days of delivery.
I received my candle and there is liquid on the top. Is this bad?
During the summer months, if a package is left outside in the heat, candle "sweating" may occur. This does not damage your candle or affect performance, however, it is unsightly. Dab excess oil at the surface with a paper towel. We recommend that you store your candles in a cool, dry place.
How do I make my candle last longer?
The first burn is critical! When first lighting your candle, let it burn for 2-3 hours. This will create a healthy wax pool. The wax pool should be approximately 1/2” thick and reach the edges of your container. Wax has a memory so a healthy pool will prevent tunneling and also maximize your burn time.
Trim your candle each time before relighting. Pinch the burnt edges of your wood wick between your fingers and discard.
Do you wholesale?
Yes! We are new to wholesale and currently working on our policies. Please shoot us an e-mail for inquiries at email@example.com
Where can I buy your products/smell your scents in person?
Check our Pop up link or Instagram Page for updates on the next time we will be at a local market !
Do you offer samples?
Currently, we offer samples for our Wander Melts. We are currently working on creating sample sizes for Candles.
Do you offer bulk discounts for my wedding/event/corporate gift?
Yes, we offer a bulk discount with a minimum order of 24 pieces of one style/scent. Please contact us for information on bulk orders.
Do you ship internationally?
Yes, if you place your order in our online shop, we can ship to you wherever you may be in the world!